Verify the supply
Trace the medicine to the pharmacy.
The name on a care website may not be the name on your medicine. Ask who would fill the prescription, and get that answer in writing.
Check the pharmacy and supply
People receiving care online may be unsure which maker prepared their medicine to order, FDA notes.
- Ask for the pharmacy's full name and state licence details.
- For medicine prepared to order, ask for the maker's name and the sender's name, and write both down.
- Keep the pharmacy's answer with the person treating you's answer.
- Ask how to contact a pharmacist with product questions.
Check with the pharmacy board
Each state's pharmacy board handles pharmacy licensing; FDA provides links to state licence searches.
In most states, a pharmacy based elsewhere needs the receiving state's permission before it ships medicine there. That was the rule recorded on September 26, 2026.
- Open the FDA state search linked below.
- Match the pharmacy's name to the licence record.
- Ask the board about an unclear result or a name you cannot find.
- Check the state where you would receive the medicine, too.
Do not stop at a label
By September 26, 2026, FDA had identified false labels on tirzepatide prepared to order. Some labels named a pharmacy that either did not exist or had not prepared the medicine.
- Compare the pharmacy details in the quote with the later label.
- Ask the pharmacy to explain any mismatch.
- Keep a copy of the label if you need to report a concern.
Sources for this chapter
Use these sources to check the answers above. Bring any questions to the person treating you.